Our Quality Assurance

Oval fine wines abide by all the UK specific laws, including distance selling law. We quality check all parcels and containers shipped by us to ensure that there are no damages or defects. As a company we will never send out damaged or defective items without prior notification to you, our customer. We send out each of our bottles, in a transit friendly packaging, for example bubble wrap and jiffy bags followed by a cardboard box that will provide superior protection. We endeavour to protect all are parcels and containers, however sometimes some containers are weaker than others and can lead to leakages and breakages.

Our Alcohol products and beverages should be unopened and not consumed/partly used.

If in the unlikely event you receive a defective, damaged, incorrect or unwanted parcel please follow the steps below.

Products: Defective or Damaged

If you receive a damaged or defective product, for example it has broken or has leaked you can refuse signing the delivery and should note down the damage with the delivery driver when receiving the goods. If you sign for the goods without checking them, we will assume they have been received in good conditions.

Our customers have 21 days to provide evidence of the goods, after this period unfortunately refunds become ineligible. The customer service team will help and assist on the matter.

Products: Incorrect, Unwanted or Non Collected

Customers have 14 days from the dispatch of products to return an unwanted good back to us. You should contact our customer service team who can assist you. The product should following the guidelines below:

  1. Sealed/Not opening the container or removing any seals as part of the container
  2. Not used
  3. Keep in order and intact any accessory of details amalgamated to the container
  4. Complete the returns form (contact customer service)
  5. Repack all packages and containers as they were received
  6. All postage and shipping costs

Once we are satisfied with the condition of the goods or we agree that it is incorrect then we will meet one of the following.

Non Collection from Post Office

If a delivery attempt has been made then unfortunately we will not be able to refund the cost of shipping or any returns costs that are incurred by ourselves from our couriers. You do have the right to make a claim with the courier or the delivery company.

Products: Non-Returnable

Due to health and safety reasons, we are unable to accept returns on any confectionery items, soft drinks, non-alcoholic beverages or any other product less than 9% alcohol content.

Cancelling Your Order

You may cancel you order up to seven days from the day after it is delivered, providing they are opened and the seal is not broken. You must notify us by email or in writing within this time. You can receive a full refund including the original delivery charge. If you decide to cancel the order you should arrange for the products to be returned to us add the address specified by our customer service team, at your expense. We can arrange a courier service for you and deduct the cost from the refund, please note some postcodes may be excluded. Please ensure you include a copy of your receipt with a reason for your return, we intend to refund you via the original payment method. Whilst the goods are in your possession please ensure they are safe and taken care of so that they are returned to us in a saleable unopened and unsealed condition.

Prices: Changes and Errors

Sometimes prices and delivery costs change due to changing external conditions, we can ensure these changes will not affect orders that have been issued with a dispatch confirmation.

Our company site contains a large number of products and can sometimes be possible that despite our best effort some products may be incorrectly priced. We normally confirm prices at dispatch process, if the price is lower than the price stated then we will charge the lower amount. If the price is higher than the price stated on our site then we will contact you and notify you or simply reject your order.

Sometimes mistakes are explicit, if the pricing error is obvious and unmistakable, which could have been recognised by you as an error then we will not provide the products to you at the error lower price.